Frequently Asked Questions
Everything you need to know about TuneLens.
Is TuneLens private?
Yes. Tracks uploaded to TuneLens are stored privately and are never shared, sold, or used to train AI models. Only the account owner can access their uploads, analysis history, catalog, and sync pitching workspace.
Getting started
Can I try TuneLens for free?
Yes. New accounts get 6 credits, then 3 every month, plus the full Sync CRM — no credit card required. A full In Depth analysis costs 2 credits and a lighter run costs 1, so month one buys three deep looks at a song. Sign up, confirm your email, and start analyzing tracks right away.
What do I need to get started?
Just an account and an MP3 file. Upload your track and TuneLens will analyze it within seconds.
What file formats are supported?
TuneLens currently accepts MP3 files up to 18 MB. We recommend uploading your best available mix — the AI analysis is most useful on mixed or mastered tracks.
Credits & plans
What is a credit?
One credit equals one AI analysis. A standard (Fast) analysis costs 1 credit. A multi-phase Deep analysis costs 2 credits. Brief checks cost 1 credit.
Can I buy credits without subscribing?
Yes. Credit packs are one-time purchases that work on any plan, Free included — 20 credits for $9, or 2 credits for $1. Nothing renews, no card is kept on file, and the credits never expire. You’ll find them in the upgrade window inside the app, alongside the Pro plan.
Do unused credits roll over?
Your monthly credits reset at the start of each billing cycle and do not roll over. Credits bought in a pack work differently — they never expire and stay in your account until you spend them. If you have both, monthly credits are always spent first, so a pack is never burned while this month’s allowance is still there.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your account settings. You'll keep access until the end of your current billing period.
What's included in the Free plan?
The Free plan includes 6 credits to start and 3 every month after that, track analysis with sync readiness score, reference comparison (A/B spectral overlay), brief checker access, and the full Sync CRM.
Is the Sync CRM free?
Yes. The Sync CRM is included on every plan, Free included. Log pitches, track supervisor and agency relationships from Cold → Warm → Hot → Agreement, record signed songs, manage your artist roster, and keep dated notes — without paying anything. Creator adds the ability to share one CRM with a collaborator; Pro adds the browsable industry database of supervisors, agencies, and upcoming projects.
Privacy & data
Is my music private?
Absolutely. Your tracks are stored privately and are never shared, sold, or used to train AI models. Only you can access your uploads.
Who can see my tracks?
Only you. TuneLens does not share your music with third parties or make it accessible to other users.